Terms of Use, Privacy & Platform Conditions

Healist is a digital practitioner marketplace, booking, communication and practice-support platform operated by:

TRAUMSFORMED (PTY) LTD

Registration number: 2026/214022/07

Trading as: Healist

Country of registration: Republic of South Africa

Physical and service address: 2 Hill Top, Scarborough, Cape Town, Western Cape, 7975, South Africa

Website: healist.co.za

Email: support@healist.co.za

VAT: Not VAT registered

All support, legal, privacy, data-subject, practitioner and other enquiries must be directed to support@healist.co.za.

For purposes of these Terms:

• “Healist”, “we”, “us” and “our” mean TRAUMSFORMED (PTY) LTD trading as Healist.
• “Platform” means the Healist website, applications, practitioner marketplace, AI features, booking system, payment functionality, communications systems, practitioner tools, records systems and associated services.
• “User” or “Client” means a person accessing Healist to discover, communicate with or receive services from a Practitioner.
• “Practitioner” means an independent person or entity listed on or using Healist to offer counselling, therapy, wellness, coaching, healthcare or other professional or practitioner services.

These Terms govern all use of Healist.

By accessing, browsing or using Healist, creating an account, completing an assessment, using an AI feature, submitting information, viewing or contacting a Practitioner, making a booking, making or receiving a payment, or otherwise interacting with the Platform, you agree to these Terms.

You do not need to sign a paper agreement for these Terms to apply.

Your continued use of Healist constitutes acceptance of these Terms to the extent permitted by law.

Where South African law requires specific or express consent — including certain processing of health information, treatment, telehealth or other regulated activities — the relevant consent may be obtained separately.

If you do not agree with these Terms, you must not use Healist.

You agree that agreements, notices, records and communications may be created, accepted, stored and delivered electronically.

An electronic action including selecting an acceptance checkbox, creating an account, clicking a confirmation button, booking a Practitioner or continuing to use the Platform may constitute acceptance where permitted by law.

Electronic records maintained by Healist may be used as evidence of transactions, consent and Platform activity, subject to applicable law.

Healist provides technology that allows Users to discover, evaluate, communicate with and book independent Practitioners.

Healist may provide:

• Practitioner profiles;
• Practitioner verification processes;
• AI-assisted matching;
• assessments and questionnaires;
• booking and scheduling;
• payments;
• Practitioner payouts;
• messaging;
• video or telehealth integrations;
• reminders and notifications;
• Practitioner dashboards;
• Client dashboards;
• session administration;
• Client records;
• Practitioner notes;
• AI-assisted summaries;
• educational content;
• search and recommendation functionality; and
• related technology and administrative services.

Healist itself does not provide therapy, counselling, psychology, psychiatry, medical treatment, diagnosis, coaching, bodywork, alternative healthcare or any other Practitioner service unless Healist expressly states otherwise.

Every Practitioner on Healist provides services independently.

The professional, therapeutic, clinical, counselling, coaching, wellness or other relationship exists between the User and Practitioner.

It does not exist between the User and Healist.

Practitioners are not employees, agents, representatives, partners or joint venturers of Healist.

Healist does not direct a Practitioner's professional judgement.

A Practitioner cannot bind Healist or make representations on behalf of Healist.

Nothing about listing, verifying, recommending, matching, booking, processing payment for or providing technology to a Practitioner converts that Practitioner into an employee or agent of Healist.

The Practitioner is solely responsible for the professional service they provide, including where applicable:

• determining whether they are appropriately qualified;
• determining whether they may lawfully assist the Client;
• remaining within their professional scope;
• assessing the Client;
• deciding whether treatment or support is appropriate;
• obtaining informed consent;
• diagnosing where legally authorised;
• providing treatment, advice or recommendations;
• selecting therapeutic or professional methods;
• monitoring risk;
• managing emergencies;
• referrals;
• follow-up care;
• professional record keeping;
• confidentiality;
• professional ethics;
• telehealth suitability;
• professional insurance;
• regulatory compliance; and
• the outcome and consequences of their services.

Healist does not supervise or control a Practitioner's professional decisions.

Healist may verify Practitioner information before allowing a Practitioner to use or appear publicly on the Platform.

Verification may include reviewing:

• identity;
• qualifications;
• professional registration;
• certificates;
• membership information;
• professional experience;
• insurance information; and
• other documentation.

A Healist Verified Practitioner designation means only that Healist completed the verification process applicable at the relevant time.

Verification is not a guarantee or warranty of:

• competence;
• professional ability;
• suitability for a particular Client;
• safety;
• character;
• future conduct;
• accuracy of every statement made by the Practitioner; or
• treatment outcome.

Verification does not constitute an endorsement.

Practitioners are responsible for ensuring their information remains accurate and current.

Healist may request additional verification or remove, restrict or suspend a Practitioner at any time where reasonably necessary.

Practitioners available on Healist may have different qualifications, registrations and scopes of practice.

Terms such as therapist, counsellor, psychologist, coach, healer, wellness practitioner or similar descriptions do not necessarily represent equivalent qualifications or regulatory status.

Some Practitioners may be regulated by statutory professional bodies.

Others may provide services which are not regulated healthcare professions.

Each Practitioner is responsible for correctly representing their status and remaining within their lawful scope.

Users should consider a Practitioner's qualifications, registration, experience and service description before booking.

Healist assists with discovery.

The final decision to contact, book or continue working with a Practitioner belongs to the User.

Healist cannot guarantee:

• compatibility;
• therapeutic relationship quality;
• Practitioner availability;
• improvement;
• recovery;
• treatment success;
• emotional outcome;
• physical outcome;
• a particular diagnosis; or
• any other result.

Users may change Practitioners at their discretion subject to applicable booking and cancellation rules.

Users agree to provide information which is accurate to the best of their knowledge.

Users should not intentionally provide false or misleading information.

A Practitioner can only make appropriate professional decisions based on information available to them.

Users remain responsible for informing a Practitioner about material information relevant to the services being requested.

Healist may use artificial intelligence, algorithms and automated tools to help identify potentially suitable Practitioners.

The matching system may use information supplied by the User including preferences, goals, concerns, circumstances and other information.

AI matching is a discovery tool only.

It does not:

• diagnose;
• conduct a professional assessment;
• determine treatment;
• replace a Practitioner;
• replace professional judgement;
• guarantee suitability;
• provide emergency triage; or
• establish a professional relationship.

Recommendations may be incomplete, incorrect or unsuitable.

Users remain responsible for deciding which Practitioner they choose.

Practitioners remain responsible for determining whether they can appropriately assist a Client.

Healist may provide AI-powered conversational or support tools.

Unless expressly stated otherwise, these systems provide information and Platform support only.

AI output should not be treated as:

• medical advice;
• psychological advice;
• diagnosis;
• treatment;
• crisis intervention;
• professional counselling; or
• a substitute for a qualified Practitioner.

Artificial intelligence can make mistakes.

Users should discuss professional or clinical issues with an appropriately qualified Practitioner.

Healist may make AI tools available to Practitioners to create draft summaries, notes or administrative information.

AI-generated information may contain inaccuracies, omissions or incorrect interpretations.

The Practitioner remains responsible for reviewing and correcting any AI-generated material before relying on it professionally.

An AI-generated summary does not represent an independent clinical opinion from Healist.

Healist does not assume responsibility for a Practitioner's decision to adopt, amend, reject or rely upon AI-generated material.

Healist is not an emergency, crisis-monitoring, suicide-prevention or emergency-response service.

The Platform must not be used where immediate intervention is required.

Healist does not continuously monitor:

• messages;
• assessments;
• AI conversations;
• Practitioner communications; or
• Client activity for emergencies.

If you believe that you or another person is in immediate danger, may harm themselves or another person, or requires urgent medical or psychiatric assistance, immediately contact an appropriate emergency service or attend the nearest emergency facility.

In South Africa, emergency assistance can be requested from a mobile telephone by calling 112.

Do not wait for Healist or a Practitioner to respond.

Where risk becomes apparent during a Practitioner relationship, the Practitioner is responsible for assessing and managing that risk according to their qualifications, professional obligations and applicable law.

Healist does not become responsible for crisis management merely because communication, booking, records or other functionality occurred through the Platform.

Practitioners may provide services remotely using video, audio, telephone, messaging or other electronic technology.

Remote services may involve risks including:

• internet failure;
• technology failure;
• interruptions;
• reduced access to non-verbal information;
• privacy risks;
• limited ability to intervene physically during an emergency; and
• circumstances where in-person assistance may be preferable.

The Practitioner is responsible for deciding whether remote delivery is appropriate.

Where professional rules require informed consent to telehealth, the Practitioner is responsible for obtaining that consent.

Acceptance of Healist's Platform Terms does not replace treatment-specific informed consent which a regulated Practitioner is legally or professionally required to obtain.

No party may record, transcribe or capture a session unlawfully.

Practitioners remain responsible for obtaining any consent required before recording or transcribing a session.

Where Healist offers a recording or transcription feature, any additional consent required for that feature must be obtained before activation.

A booking made through Healist represents an arrangement between the Client and the selected Practitioner for the Practitioner to provide the relevant service.

Healist facilitates that arrangement.

Booking availability is determined by the Practitioner.

Healist does not guarantee that a Practitioner will accept, attend or complete a booking.

The price applicable to a booking will be displayed before payment or confirmation.

Prices may include:

• the Practitioner's fee;
• Platform fees;
• transaction fees; or
• other disclosed charges.

Healist may change Platform fees prospectively.

A price change will not retrospectively alter a completed booking unless required by law.

Healist may facilitate payment between Users and Practitioners using third-party payment providers.

Payment processing does not make Healist the provider of the underlying Practitioner service.

Card and payment details may be processed directly by payment-service providers.

Healist does not need to store complete payment-card information.

Healist may receive payment from a Client and remit the Practitioner portion to the Practitioner after deducting:

• applicable Platform fees;
• processing charges;
• refunds;
• chargebacks;
• reversals;
• amounts owed to Healist; and
• other amounts properly deductible under the applicable agreement.

Processing time may depend on third-party payment providers and banking systems.

Applicable cancellation and refund terms will be displayed through the Platform or communicated before or during the booking process.

Practitioners may establish cancellation conditions subject to Healist's rules and applicable law.

Nothing in these Terms removes a mandatory cancellation or refund right provided by South African law.

Fraudulent or improper chargebacks are prohibited.

Healist may investigate payment disputes and provide transaction records to payment providers or financial institutions where reasonably necessary.

Practitioners authorise Healist to deduct valid refunds, reversals or chargebacks from amounts otherwise payable to them where permitted by the applicable agreement.

THE FOLLOWING PROVISIONS LIMIT HEALIST'S LIABILITY AND ALLOCATE RESPONSIBILITY BETWEEN HEALIST, USERS AND PRACTITIONERS. THEY SHOULD BE READ BEFORE BOOKING OR PROVIDING A SERVICE.

To the fullest extent permitted by law, Healist is not responsible for any act or omission of an independent Practitioner, including:

• professional negligence;
• malpractice;
• incorrect advice;
• incorrect diagnosis;
• failure to diagnose;
• inappropriate treatment;
• professional misconduct;
• breach of professional standards;
• breach of confidentiality by the Practitioner;
• misrepresentation by the Practitioner;
• injury;
• deterioration;
• emotional distress;
• physical harm;
• financial loss;
• treatment outcome;
• Practitioner unavailability; or
• any other consequence of services independently provided by the Practitioner.

The fact that Healist:

• listed the Practitioner;
• verified information;
• recommended the Practitioner;
• used AI to suggest the Practitioner;
• facilitated communication;
• processed payment;
• provided a booking;
• hosted records;
• provided an online consultation tool; or
• supplied administrative technology

does not make Healist responsible for the Practitioner's independent professional conduct.

Healist makes no guarantee about the effectiveness or outcome of any Practitioner relationship or service.

Results differ between individuals.

Nothing on Healist should be interpreted as guaranteeing recovery, improvement, treatment effectiveness or any other result.

To the extent permitted by law, Users acknowledge that counselling, therapy, coaching, healthcare, wellness and similar services may involve emotional, psychological, physical or other effects.

A User voluntarily chooses whether to engage a Practitioner and whether to continue receiving services from that Practitioner.

Nothing in this clause excludes rights that may not legally be excluded.

To the fullest extent legally permitted, claims arising solely from an independent Practitioner's professional acts or omissions must be pursued against the Practitioner responsible for those services rather than against Healist merely because Healist provided the Platform through which the parties connected.

Nothing in these Terms excludes liability imposed directly on Healist which applicable law does not permit Healist to exclude.

To the fullest extent permitted by law, a User indemnifies Healist against third-party claims, losses and reasonable costs arising from:

• unlawful use of Healist by that User;
• fraudulent activity by the User;
• intentional misuse of the Platform;
• infringement of another person's rights;
• information knowingly submitted unlawfully; or
• a material breach of these Terms by that User.

This indemnity does not require the User to indemnify Healist against Healist's own gross negligence, fraud, wilful misconduct or liability which may not legally be excluded.

To the fullest extent permitted by law, every Practitioner indemnifies and holds harmless Healist, TRAUMSFORMED (PTY) LTD and their employees, contractors, service providers and representatives against claims, proceedings, regulatory complaints, losses, liabilities, damages, penalties and reasonable legal costs arising from or connected with:

• services provided by the Practitioner;
• professional negligence or malpractice;
• acts or omissions of the Practitioner;
• professional misconduct;
• incorrect advice;
• inappropriate treatment;
• acting outside professional scope;
• failure to obtain required informed consent;
• breach of confidentiality;
• unlawful disclosure of Client information;
• Practitioner record-keeping failures;
• failure to make appropriate referrals;
• failure to respond appropriately to an emergency;
• failure to maintain professional registration;
• failure to maintain required professional insurance;
• inaccurate qualifications or credentials;
• false or misleading representations;
• breach of professional regulations;
• tax obligations of the Practitioner;
• employment-related obligations of the Practitioner;
• infringement of third-party rights;
• unlawful use of Client information;
• the Practitioner's use of AI output;
• the Practitioner's breach of these Terms; or
• any claim by a Client arising from the Practitioner's independent professional services.

This indemnity does not extend to loss caused directly by Healist's gross negligence, fraud or wilful misconduct or liability which Healist may not legally exclude.

To the fullest extent permitted by law, Healist is not liable for indirect, consequential, incidental or special loss arising from the Platform.

Healist does not warrant that:

• the Platform will always be available;
• communication will always be uninterrupted;
• software will always be error-free;
• AI outputs will always be accurate;
• third-party technology will always function;
• every booking will proceed;
• every Practitioner will remain available; or
• all information supplied by third parties will always be accurate.

Where Healist is found liable for an ordinary Platform-related loss and applicable law permits a contractual financial limitation, Healist's aggregate liability will be limited to the total Platform fees retained by Healist from the affected User or Practitioner in connection with the relevant services during the 12 months preceding the event giving rise to the claim.

This limitation does not apply where prohibited by law.

Nothing in these Terms excludes or limits liability which applicable South African law prohibits Healist from excluding or limiting.

This includes liability arising from Healist's own fraud, wilful misconduct or gross negligence where such limitation is prohibited by law.

Each Practitioner represents and warrants that:

• all information supplied to Healist is accurate;
• qualifications displayed are genuine;
• professional registrations displayed are current;
• they are legally permitted to offer each listed service;
• they will remain within their professional scope;
• they will comply with applicable law;
• they will comply with applicable professional and ethical rules;
• they will maintain any legally or professionally required insurance;
• they will obtain required informed consent;
• they will maintain appropriate records;
• they will protect Client confidentiality;
• they will appropriately manage Client risk;
• they will comply with applicable privacy requirements; and
• they will immediately inform Healist about any event materially affecting their ability or authority to practise.

Practitioners retain independent professional judgement.

Healist does not instruct a Practitioner:

• how to diagnose;
• how to treat;
• what therapeutic approach to follow;
• what professional advice to provide; or
• whether to accept or continue treating a particular Client.

The Practitioner remains responsible for all such decisions.

Where professional indemnity insurance is legally, professionally or reasonably required for the services being provided, the Practitioner must maintain appropriate cover.

Healist may request evidence of insurance at any time.

Failure to provide satisfactory evidence may result in restriction or suspension.

Practitioners must promptly notify Healist where relevant to Platform safety or continued eligibility of:

• suspension from practice;
• professional restrictions;
• disciplinary findings;
• criminal findings materially relevant to professional services;
• loss of required insurance;
• cancellation of professional registration; or
• another event materially affecting their authority to practise.

Healist may restrict or suspend the Practitioner while an issue is investigated.

Healist processes personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013.

Depending on the processing involved, Healist may act as:

• a responsible party determining why and how information is processed; or
• an operator processing information on behalf of a Practitioner.

Privacy enquiries and data-subject requests must be sent to support@healist.co.za.

Depending on how Healist is used, information may include:

• name;
• email address;
• account information;
• age;
• contact details;
• profile information;
• Practitioner qualifications;
• Practitioner registrations;
• Practitioner verification documents;
• booking information;
• payment records;
• communications;
• matching responses;
• questionnaires;
• goals and preferences;
• health and wellbeing information;
• symptoms or concerns voluntarily disclosed;
• session information;
• Practitioner notes;
• AI-generated summaries;
• technical information;
• device information;
• IP addresses;
• authentication information;
• security logs;
• usage information;
• support requests; and
• other information reasonably required to operate Healist.

Healist may process information to:

• create and administer accounts;
• provide the Platform;
• match Users with Practitioners;
• facilitate Practitioner discovery;
• make bookings;
• process payments;
• communicate with Users and Practitioners;
• provide reminders;
• facilitate online sessions;
• maintain records;
• provide Practitioner practice-management tools;
• provide AI functionality;
• authenticate accounts;
• verify Practitioners;
• provide customer support;
• prevent fraud;
• secure the Platform;
• enforce these Terms;
• manage disputes;
• comply with law;
• establish, exercise or defend legal rights;
• improve functionality;
• monitor system performance; and
• conduct lawful internal analytics.

Information concerning a person's physical health, mental health and certain other personal matters may constitute special personal information.

Where Healist processes special personal information, it will do so only where permitted by applicable law.

Where consent is the applicable basis, the User authorises Healist to process information voluntarily supplied for purposes including:

• matching;
• account functionality;
• booking;
• Practitioner interaction;
• Platform personalisation;
• records;
• support; and
• related services requested by the User.

A User may withdraw consent where applicable by contacting support@healist.co.za.

Withdrawal does not invalidate processing which occurred lawfully before withdrawal or processing which may legally continue on another basis.

Where a User chooses, contacts or books a Practitioner, relevant User information may be made available to that Practitioner.

The Practitioner may become independently responsible for information received or generated within the professional relationship.

The Practitioner must comply with all applicable privacy, confidentiality and professional obligations.

Professional or clinical information created by a Practitioner may constitute a Practitioner-controlled professional record.

Where Healist merely stores or processes such information on behalf of the Practitioner, Healist may act as the Practitioner's operator.

The Practitioner remains responsible for:

• lawful creation of the record;
• professional content;
• accuracy;
• required retention;
• Client access rights applicable to professional records;
• confidentiality; and
• lawful use.

Healist remains responsible for processing for which Healist independently determines the purpose and means.

Healist will treat health and Practitioner relationship information as confidential and will restrict access according to applicable law and reasonable operational requirements.

Information may nevertheless be disclosed where:

• authorised by the User;
• reasonably necessary to provide a requested service;
• processed by an authorised service provider;
• required by law;
• required by a valid legal process;
• necessary to establish or defend legal rights; or
• otherwise legally permitted.

Practitioners remain separately responsible for their professional confidentiality obligations.

Healist may use service providers for functions including:

• cloud hosting;
• databases;
• authentication;
• payment processing;
• email;
• messaging;
• analytics;
• security;
• video communications;
• calendar functionality;
• artificial intelligence;
• infrastructure; and
• customer support.

Service providers may process information only for legitimate purposes associated with the services for which they have been engaged, subject to applicable contractual and legal safeguards.

Some technology providers may process information outside South Africa.

Where personal information is transferred outside South Africa, Healist will take reasonable steps to ensure the transfer satisfies applicable requirements under POPIA.

Healist will maintain reasonable technical and organisational security safeguards appropriate to the information being processed.

These may include:

• access controls;
• encryption;
• authentication;
• restricted administrative access;
• logging;
• system monitoring;
• backups;
• secure communications;
• security policies; and
• other reasonable safeguards.

No internet-connected platform can guarantee absolute security.

Users and Practitioners are responsible for protecting their login credentials.

Where Healist reasonably believes that personal information has been accessed or acquired by an unauthorised person, Healist will take the actions required by applicable law.

Practitioners must immediately notify Healist at support@healist.co.za of any suspected security breach involving information accessed through Healist.

Healist retains personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• Platform operation;
• professional record requirements;
• contractual obligations;
• accounting;
• fraud prevention;
• regulatory compliance;
• dispute resolution;
• legal claims; or
• another lawful purpose.

Retention periods may differ depending on the type of information.

Where deletion is appropriate, information may be deleted, destroyed or irreversibly de-identified.

Healist may create aggregated, statistical or genuinely de-identified information from Platform activity where individuals cannot reasonably be identified from that information.

Healist may use such information for lawful purposes including:

• analytics;
• research;
• product development;
• service improvement;
• benchmarking;
• Platform operations;
• commercial analysis; and
• understanding service effectiveness.

Healist will not treat information as de-identified merely because a person's name has been removed if the person can still reasonably be identified from the remaining information.

Subject to applicable law, a person may request:

• confirmation that Healist holds their information;
• access;
• correction;
• updating;
• deletion where legally permitted;
• restriction where applicable;
• objection to processing where applicable; or
• withdrawal of consent where processing depends on consent.

Requests must be submitted to support@healist.co.za.

Identity verification may be required before a request is processed.

Certain records may need to be retained despite a deletion request where required or permitted by law.

All requests intended for Healist's Information Officer function must be submitted to support@healist.co.za.

The request should clearly state that it relates to privacy, POPIA, PAIA or personal information.

Service communications relating to bookings, payments, security, accounts and requested services may be sent where necessary to operate Healist.

Marketing communications will be handled separately and sent only where permitted by law.

Users may opt out of marketing at any time.

Withdrawal from marketing does not prevent transactional or security communications.

Healist may use cookies and similar technologies for:

• authentication;
• security;
• preferences;
• Platform functionality;
• performance;
• analytics; and
• lawful measurement.

Where consent is required for a particular technology, Healist may provide an appropriate consent mechanism.

Users must ordinarily be at least 18 years old to independently create and use a Healist account.

Where Healist expressly supports services for a minor, appropriate consent from a parent, guardian or other competent person must be obtained where required.

The Practitioner remains responsible for determining whether they may lawfully provide services to the minor and obtaining any additional treatment consent required by law or professional rules.

Users and Practitioners are responsible for activities conducted through their accounts.

Account credentials must not be shared with unauthorised persons.

Suspected unauthorised account access must be reported to support@healist.co.za.

A person may not:

• use Healist unlawfully;
• impersonate another person;
• submit fraudulent qualifications;
• misrepresent professional status;
• interfere with Platform security;
• access another person's account without permission;
• introduce malware;
• scrape the Platform without authority;
• harass Users or Practitioners;
• misuse confidential information;
• exploit Platform vulnerabilities;
• circumvent security controls;
• unlawfully copy Platform data; or
• use Healist in a manner reasonably likely to harm another person or the Platform.

A Practitioner must not intentionally manipulate or bypass Healist's booking or payment functionality for the purpose of unlawfully or improperly avoiding fees legitimately due to Healist in respect of transactions processed or required to be processed through the Platform.

This does not prevent a Practitioner and Client from exercising rights which cannot legally be restricted.

Healist may suspend accounts, withhold disputed payouts where legally permitted and investigate activity reasonably suspected to involve:

• fraud;
• identity misuse;
• payment fraud;
• false qualifications;
• false Practitioner registrations;
• chargeback abuse;
• account manipulation; or
• other unlawful conduct.

Healist may cooperate with payment providers, regulators and law-enforcement authorities where lawful.

The Healist name, trademarks, Platform, software, interface, workflows, designs, databases, proprietary algorithms, original written content and other intellectual property belong to or are licensed to Healist.

Use of the Platform does not transfer ownership.

Users receive only a limited, revocable, non-exclusive right to use Healist for its intended purpose.

A Practitioner retains ownership of original profile information or content lawfully supplied by that Practitioner.

The Practitioner grants Healist a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, display and use such material as reasonably required to:

• operate the Practitioner profile;
• provide Healist;
• advertise the Practitioner's availability on Healist;
• promote the Platform; and
• provide Platform functionality.

The Practitioner warrants that they are authorised to supply that content.

Healist may allow Users to submit reviews.

Reviews must represent genuine experiences and must not be:

• fraudulent;
• defamatory;
• threatening;
• unlawful;
• discriminatory;
• commercially manipulated; or
• deliberately misleading.

Healist may moderate or remove reviews where reasonably necessary.

Healist does not guarantee the accuracy of opinions expressed by Users.

Healist may rely on third-party providers.

Healist is not responsible for the independent availability or operation of systems outside Healist's reasonable control.

Third-party systems may have separate terms and privacy policies.

Healist may contain links to external websites.

A link does not constitute endorsement unless expressly stated.

Healist is not responsible for external content or third-party websites.

Healist may suspend or terminate an account where reasonably necessary because of:

• breach of these Terms;
• suspected fraud;
• security risk;
• unlawful conduct;
• harassment;
• abuse;
• payment misconduct; or
• another material Platform risk.

A Practitioner may additionally be suspended or removed because of:

• expired registration;
• invalid qualifications;
• misleading profile information;
• professional complaints;
• professional restrictions;
• loss of authority to practise;
• confidentiality concerns;
• safety concerns;
• regulatory action;
• material Client complaints; or
• material breach of Practitioner obligations.

Removal from Healist does not itself constitute a finding of professional misconduct.

Termination does not remove:

• outstanding payment obligations;
• accrued rights;
• confidentiality duties;
• privacy obligations;
• Practitioner professional obligations;
• indemnities relating to past conduct; or
• provisions which by their nature should continue after termination.

A dispute concerning the actual Practitioner service should ordinarily first be raised with the Practitioner.

Where appropriate, a Client may also complain to the Practitioner's professional regulator.

Healist may assist with Platform records or investigate conduct relevant to continued Platform access but does not thereby become responsible for resolving the underlying professional dispute.

Complaints concerning:

• the Platform;
• payments;
• privacy;
• security;
• bookings;
• Practitioner listings; or
• Healist's own conduct

must be submitted to support@healist.co.za.

Healist will consider complaints reasonably and in accordance with applicable law.

Nothing prevents a person from approaching a regulator, ombud, professional body or court where they are entitled to do so.

Healist may temporarily suspend or restrict features for:

• maintenance;
• security;
• technical changes;
• legal requirements;
• system upgrades; or
• circumstances outside Healist's reasonable control.

Continuous uninterrupted availability is not guaranteed.

Healist may add, modify or discontinue Platform functionality.

This may include modifying:

• AI features;
• Practitioner functionality;
• pricing;
• booking systems;
• payment providers;
• dashboards;
• communication features; or
• other Platform functionality.

Changes will apply prospectively where required.

Healist may amend these Terms to reflect:

• legal changes;
• regulatory requirements;
• new features;
• operational changes;
• security requirements; or
• changes to the business.

The updated version will be published on Healist.

Material changes will be communicated where applicable law requires notification.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

To the extent permitted by law, Healist is not responsible for delays or failures caused by circumstances outside its reasonable control, including:

• internet outages;
• telecommunications failures;
• third-party cloud outages;
• payment-network failures;
• electricity disruption;
• cyberattacks despite reasonable safeguards;
• natural disasters;
• government action; or
• other force-majeure events.

Nothing in these Terms excludes any right or remedy which may not lawfully be excluded under:

• the Consumer Protection Act 68 of 2008;
• the Electronic Communications and Transactions Act 25 of 2002;
• the Protection of Personal Information Act 4 of 2013; or
• other applicable South African law.

If a provision of these Terms conflicts with a mandatory legal protection, the mandatory protection prevails.

If any provision is invalid or unenforceable, it will be limited or severed only to the extent necessary.

The remaining provisions remain effective.

A failure by Healist to immediately enforce a right does not waive that right.

Users and Practitioners may not transfer their rights or obligations under these Terms without Healist's written consent.

Healist may transfer its rights and obligations as part of a lawful corporate restructuring, financing, merger, sale of business or transfer of the Platform, subject to applicable privacy and consumer law.

These Terms are governed by the laws of the Republic of South Africa.

Subject to mandatory consumer rights concerning jurisdiction, disputes will be determined in accordance with South African law.

These Terms, together with:

• booking conditions;
• privacy notices;
• Practitioner-specific agreements;
• treatment consent;
• telehealth consent;
• payment conditions; and
• other policies expressly incorporated into a transaction

form the relevant agreement governing use of Healist.

A Practitioner's treatment or professional consent remains separate from Healist's Platform agreement.

All Healist correspondence must be directed to support@healist.co.za.

TRAUMSFORMED (PTY) LTD trading as Healist

Registration: 2026/214022/07

2 Hill Top, Scarborough, Cape Town, Western Cape, 7975, South Africa